FREQUENTLY ASKED QUESTIONS
Booking & Logistics
How do I book or reschedule a class or consult?
You can book, reschedule, or cancel sessions anytime via our online booking system. Prefer to chat? Just send us an email or text, we’re happy to help.​
What is your cancellation policy?
We ask for at least 12 hours' notice for any class cancellations and 24 hours for private sessions. This allows us to offer your spot to another client and ensures fairness for everyone.
Do I need to book ahead for classes?
Yes please! Our class sizes are small so we can offer personalised support, and they do tend to fill up quickly. Booking ahead ensures you secure your spot.
What happens if I’m running late?
We understand life gets busy. If you’re just a few minutes late, come in quietly and join when you’re ready. If you're more than 10 minutes late, we may ask you to reschedule to ensure your safety and the flow of the class.
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Is parking available at the studio?
Yes! There is plenty of free parking available both onsite and on the street near the studio. When you arrive, follow the signage to our garden studio.
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Getting Started
I’m new to Pilates/strength/stretch — can I still join?
Absolutely. Our classes are beginner-friendly and we offer modifications to support you at any level. You’ll be guided every step of the way.
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I haven’t exercised in a while, is that okay?
Yes! In fact, you're in the perfect place. Our focus is on helping you reconnect with your body safely and mindfully, without pressure or judgment.
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What class is best for beginners?
Align or Restore are beautiful places to start, especially if you're returning to movement or want to build confidence. But all of our classes are adaptable, we’ll meet you where you are.
What should I bring to class?
Bring a water bottle, a mat and comfortable clothing you can move in. We provide equipment, however some ladies will bring along their own bands and pilates ball.
What should I wear?
Wear something you feel comfortable and free to move in — activewear, leggings, or breathable clothes work well. Grip socks can be worn for stability (and cold toes!).
Do I need to bring my own mat or equipment?
Please bring along your own mat (we do have some to borrow if needed) however we’ve got everything else you need here in the studio. Bring yourself and an open mind!
Health & Support
I have an injury/chronic condition, can I still attend?
Yes. We recommend starting with an initial consult so we can fully understand your needs and tailor your movement plan safely and effectively. Your wellbeing is our priority.
Should I book an initial consult or start with a class?
If you have any specific injuries, concerns, or want a more personalised plan, we recommend starting with an initial consult. Otherwise, feel free to jump into a class, we’ll guide you as you go.
What’s the difference between private sessions and group classes?
Private sessions are one-on-one and fully tailored to you - perfect for specific rehab goals, deeper technique work, or building confidence before joining a group class. Group classes are small, welcoming, and still offer lots of personalised support.
Can I do these classes during pregnancy or postpartum?
Yes, with some modifications. We suggest starting with an initial consult so we can safely guide you through movement that supports your changing body.
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Do I need a referral to attend?
No referral is needed. You’re welcome to self-refer and book directly. If you have a care plan or medical documents, feel free to bring them along to your initial consult.
Do you work with other allied health professionals?
Yes, we value collaborative care. We regularly work alongside physiotherapists, GPs, and other health professionals to support your whole-person wellbeing.
​Programs & Progress
How often should I attend?
Consistency is key—start with 1–2 classes per week and build from there as your body adapts. We’re here to help you create a routine that feels supportive and sustainable.
How long will it take to see results?
You may notice shifts in body awareness, posture, and energy within a few sessions. Long-term results like strength, mobility, and confidence come with consistency over time. We focus on progress that lasts.
Can I combine classes with my home exercise program?
Absolutely! In fact, we encourage it. If you’re following a home plan from your consult, we’ll make sure your classes complement and enhance it.
Will the classes be too hard (or too easy) for me?
Not at all. We offer variations throughout each class so you can work at your own pace. Whether you're a beginner or experienced mover, you'll be supported every step of the way.
How are programs tailored to my individual needs?
We take the time to get to know you—your goals, history, and how your body moves. Whether in a class or private session, we offer modifications and progressions so your movement journey feels truly your own.
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Memberships & Offers
What’s included in the 2-week intro pass?
You’ll receive unlimited access to our group classes for 14 days. It’s the perfect way to try everything we offer and find what feels good for you.
What are the benefits of a membership vs. a class pack?
Memberships are great for consistency and offer the best value if you're attending regularly. Class packs give you more flexibility if you prefer to come casually. We’re happy to help you choose what suits your lifestyle.
Can I pause or cancel my membership?
Yes. Life happens, and we get that. Please feel free to chat with Dana about individual circumstances.
Do you offer any discounts or referral rewards?
We love when you share the love! From time to time, we run referral offers and seasonal promotions—keep an eye on your inbox and socials for updates.
Studio Experience
How many people are in a class?
Our group classes are capped at 8 people so we can provide individual attention and a calm, supportive environment.
What’s the vibe of the studio like?
Warm, welcoming, and intentionally calm. Our garden studio is a peaceful space where you can reconnect, reset, and feel like you belong.
Can I bring a friend to class?
Absolutely! Movement is even more joyful when shared. If they’re new to MSAH, they’re welcome to start with the 2-week intro pass too.
Are classes women-only?
Yes. Our classes are designed specifically for women, creating a safe, supportive, and empowering space to move, reconnect, and grow. We honour the unique experiences of women at all stages of life and aim to foster a strong sense of community and belonging.
Is Movement Synergy a gym?
No—we're a holistic movement studio led by an accredited exercise physiologist. We focus on personalised care, small group classes, and whole-person wellbeing.
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